Privacy Policy
Last Updated: May 2026
Marching Orders Direct (“we,” “us,” or “our”) operates marchingordersdirect.com. This Privacy Policy explains what information we collect, how we use it, and how we protect it. By using our Site or placing an order, you agree to the practices described in this policy.
What Information We Collect
When you place an order or create an account, we collect:
- Your name, email address, and billing information
- Payment information processed securely through our payment processor (Stripe/WooPayments)
- Student information required for order fulfillment, including student name, school name, and ensemble section
- Size selections and product choices
- IP address and basic browser information collected automatically by our platform
We do not collect payment card numbers directly. All payment data is handled by Stripe and subject to their privacy policy.
Why We Collect It
We use the information we collect solely to:
- Process and fulfill your order
- Generate distribution manifests for the school program
- Communicate with you about your order, including confirmation and updates
- Comply with legal obligations
- Improve the performance and security of our Site
We do not sell, rent, or share your personal information with third parties for marketing purposes.
Student Information and FERPA
Some information collected through school-specific storefronts — including student name, school, and ensemble section — may constitute education records as defined under the Family Educational Rights and Privacy Act (FERPA). We collect this information solely to fulfill orders and generate sorting manifests for distribution by the school program director.
We do not use student information for any marketing, advertising, or commercial purpose. Student data is shared only with suppliers and fulfillment partners as strictly necessary to produce and deliver ordered items. We maintain appropriate safeguards to protect student data from unauthorized access or disclosure. Student data is retained only for the duration necessary to complete fulfillment and is deleted or destroyed upon request by the partner school.
How We Share Your Information
We share information only in the following limited circumstances:
- With our payment processor (Stripe) to complete transactions
- With suppliers and fulfillment vendors as necessary to produce and ship ordered items
- With the school program director in the form of order manifests used for student distribution
- As required by law, court order, or government authority
Cookies and Tracking
Our Site uses cookies to maintain your session, remember your cart, and support account login. These are functional cookies necessary for the Site to operate. We do not use advertising cookies or sell tracking data.
If you disable cookies in your browser, some features of the Site may not function correctly.
Data Retention
We retain order and account information for as long as necessary to fulfill your order, handle any claims or disputes, and comply with legal and tax obligations. Student information is retained only for the duration of the active fulfillment season and deleted or destroyed upon completion or upon written request by the partner school.
Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us at info@marchingordersdirect.com. We will respond within a reasonable timeframe. Note that we may be required to retain certain information for legal, tax, or dispute resolution purposes.
Third-Party Services
Our Site uses third-party services including Stripe for payment processing, WooCommerce for store functionality, and Hostinger for hosting. Each of these services operates under its own privacy policy. We are not responsible for the data practices of third-party services.
Children’s Privacy
Our Site is intended for use by parents and guardians placing orders on behalf of students. We do not knowingly collect personal information directly from children under the age of 13. Student information collected at checkout is provided by the parent or guardian placing the order.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the date at the top of this page. Your continued use of the Site after changes are posted constitutes acceptance of the updated policy.
Contact
Marching Orders Direct
info@marchingordersdirect.com
marchingordersdirect.com